Prepaid Calling Cards & International Long Distance FAQ

• Prepaid Calling Cards to India FAQ
• International Long Distance to India FAQ

PREPAID PHONE CARDS FAQ

1. Once I purchase a phone card, how do I use it?
Once you purchase the calling card, you will receive an email with the PIN number, dialing instructions, a tool free access number and the customer service number. Call the toll-free access number, enter your PIN and then dial the destination number that you want to call.

2. How do you keep your rates so low?
CallIndiaNow uses an end-to-end global network providing the lowest rates and best connection quality to anywhere in the world.

3. How do I determine what card is best for me?
CallIndiaNow offers calling cards to almost all countries in Central and South America. To determine which card is right for you, select the country you will be calling from and the destination to which you will be calling. Our non connection fee prepaid calling cards are the best choice for shorter or longer calls, more frequent or rare phone calls to a particular destination. If you are calling a cellular destination then choose a card specifically for calling cellular phones.

4. What kind of credit card do you accept?
Our credit card processor accepts all major credit cards models including MasterCard, Visa, Discover and American Express.

5. Does it matter whether I am calling from a cell phone or from a landline?
It does not matter what type of phone you are using. However, when using a cellular phone, regular airtime charges will apply as per your contract with your cellular provider.

6. Is my online transaction secure?
Yes. All online transactions at CallIndiaNow are handled with the industry standard 56-bit SSL encryption. This ensures that your credit card information is kept confidential and that your order remains secure.

7. What is your return/exchange policy?
CallIndiaNow will be happy to exchange any unused phone card for a different phone card of equal value.

8. Do I have an expiration date?
No. CallIndiaNow provides only rechargeable calling cards that have PINs that do not have an expiration date.

9. Do I need to enable cookies on my computer in order to use CallIndiaNow?
Yes. The cookies function must be enabled on your computer in order for you to place an order on CallIndiaNow.

To enable cookies on your computer:
1. Go to Tools on the Toolbar at the top of your screen
2. Select Internet Options
3. Click on the Security tab
4. Select Default Level
5. Should automatically default to "Medium" level
6. Hit Apply

10. If I buy a card for a specific country, can I use it to call other countries as well?
Yes. You can use your calling card to call other international destinations, but your rates will vary.

LONG DISTANCE FAQ

1What is CallIndiaNow long distance?
CallIndiaNow long distance is a low-cost alternative to your current long distance service. It is a great way to connect with your family and friends, both domestically and internationally. CallIndiaNow long distance offers the lowest rates and best connection quality for your calls to and from anywhere in the world. An innovative way to avoid the hassles of phone cards but still enjoy the great rates, CallIndiaNow long distance is a convenient prepaid long distance service that works from your home, office, college dorm-room, cellular phone, and even from abroad. Sign up with one of our CallIndiaNow long distance plans and you can instantly start saving money on your long distance phone calls.

2.Why should I use CallIndiaNow long distance?
If you make long distance phone calls, either domestic or international, CallIndiaNow long distance is the economical solution for your calling needs. It is a high-quality voice service that works from any phone and offers the lowest rates in the industry. Tired of overpaying for long distance? Having to re-purchase phone cards time and time again? Frustrated with getting cut-off mid-conversation because your phone card ran out of money? Now, CallIndiaNow long distance provides the same savings as calling cards, but offers a convenient and continuous service that eliminates the hassles of phone cards.

3.How does CallIndiaNow long distance work?
To place calls through CallIndiaNow long distance:
1. Dial one of our access numbers.
2. If calling from a registered phone number then proceed to Step 3. If you are calling from an unregistered phone number, then enter your assigned PIN.
3. Domestic calls: Enter 1+ destination number International calls: Enter 011 + country code + city code + destination number.

4.Do I need to enter a PIN to make my phone calls?
No. When you sign up with CallIndiaNow long distance you can register up to 6 phone numbers from which you use this service (home, cell phone, child's dorm-room, etc). When making calls from these registered numbers, dial your access number and then dial your destination number, no PIN is necessary. However, a PIN will be supplied to you so that if you are making calls from a non-registered phone number, you can still receive CallIndiaNow long distance's great low rates.

5.Do I need to notify/cancel my current phone company to use CallIndiaNow long distance?
No. Because you access CallIndiaNow long distance via a toll free access number, you do not need to notify your phone company of your choice to use CallIndiaNow long distance, nor do you have to cancel your current long distance carrier. CallIndiaNow long distance is a separate service from your current phone plan.

6.Why is prepaid long distance better than regular long distance service?
Prepaid long distance is advantageous for many reasons. By prepaying for your long distance you know exactly how much money you are spending at all times. There are no surprise charges or excessive phone bills come month-end. Most significantly, however, is that post-pay long distance providers spend up to 1/3 of your phone bill for collections and bad-debt retrieval. With prepaid long distance, this money goes directly towards lowering rates for your phone calls.

7.What is the best plan for me?
CallIndiaNow long distance offers a variety of plans created to fit every person's needs. The two major plans are the EZ Plan and the Power Plan. However, CallIndiaNow long distance also offers certain Metro Plans specifically for calling major cities within a country. The CallIndiaNow long distance EZ Plan has no surcharges, 1-minute rounding and no monthly fees. The EZ Plan provides a low domestic rate of 2.4 ¢ a minute. The CallIndiaNow long distance Power Plan has a domestic rate of 2.2 ¢ a minute, no surcharges, no connection fees, 2-minute rounding and a low weekly fee of $0.69.

8.What is a "Monthly Fee"?
Most long distance providers charge a monthly fee for providing you with the services that they offer. This is typically a $4.00 - $10.00 charge per month. Also, other long distance providers charge an additional fee for calling to international locations. CallIndiaNow long distance's EZ Plan offers you all the great services of other long distance providers, with better rates and NO monthly fees.

9.What does "No Connection Fee" mean?
If you frequently make international phone calls you have most likely paid a connection fee. Long distance providers, as well as some phone cards, will charge a connection charge that ranges from $.50 - $3.00. With connection fees, every international call costs you an initial fee to connect to a foreign destination. CallIndiaNow long distance does NOT charge any connection fees.

10.What does "Minute Rounding" mean?
Minute rounding is the span of time to which your call length will be rounded. For example, if a phone card has 3-minute rounding and you talk on the phone for 1-minute, you will be charged for 3-minutes of talk time. CallIndiaNow long distance offers two plans with different rounding options. The POWER Plan features 2-minute rounding, but offers the absolute lowest domestic and international rates. The EZ PLAN has 1-minute rounding and offers no monthly fees.

11.What are the rates calling back to the U.S. from a foreign country? Calling to another country besides the U.S.?
The rates calling back to the U.S. differ depending on what country you are calling from. Check out the rates for calling from your desired country to the United States and select other countries by using CallIndiaNow long distance's Search Box located on the homepage of the website.

12.Can a family member or friend abroad call me using my account?
Yes. In order for a friend or family member to call you using your account you must give them your PIN. The person calling from abroad then dials the global access number that corresponds to the country they are calling from, enters your PIN, and then dials your phone number as though they were calling from the U.S. (e.g. 1 + (area code) + (phone number)).

13.What is the Automatic Recharge option?
The Automatic Recharge option allows YOU to determine the specified amount that your credit card is recharged when your account balance drops below your recharge level. By opting to use the Automatic Recharge feature, you no longer have to worry about getting disconnected mid-conversation with a friend or family member. Your CallIndiaNow long distance account automatically recharges when your balance gets low and you can continue talking undisturbed.

14.If I run out of credit, will my call be disconnected?
One of the great advantages of CallIndiaNow long distance is its automatic recharge feature. Upon signing up with CallIndiaNow long distance, you decide if you would like your account to be automatically recharged when the balance gets low. This optional feature prevents unwanted disconnections that typically occur with calling cards when your account balance gets too low.

15.With the automatic recharge option, when is my account balance recharged?
Your account is recharged whenever your balance gets below your recharge level.

16.Can I use CallIndiaNow long distance's international services from a cellular phone?
Yes. You can use CallIndiaNow long distance to call internationally from any cellular phone that is capable of calling a toll-free number. Regular airtime charges will apply as per your contract with your cellular provider.

17.Can I use CallIndiaNow long distance from a payphone?
Yes. However, in certain instances a 99¢ FCC regulation fee may be assessed and automatically deducted from your account.

18.Can I use CallIndiaNow long distance to place calls from other countries?
Yes. CallIndiaNow long distance offers great rates from abroad to the United States and select other countries.

Calling India from United States

Prepaid Calling Cards Features

• Rechargeable PIN - You will have a PIN for a lifetime
• No hidden fees & No surprise charges - See for yourself NOW
• PIN number via E-Mail delivery with instant access.
• Ultra flexibility - You can call India from your home, cell phone, even when you are traveling